Contact
Put one of the topics below in the subject of your email.
Email: iletisim@spectrabt.com
Personal data (KVKK) requests: kvkk@spectrabt.com
Include in your message
- Support
- Questions about scanning, fixes and channel setup.
- The project address, when the problem started, the error message you saw and a screenshot if you have one.
- Agency application
- Agency plans for agencies, software and hosting companies and freelancers. The result is announced within 2 business days.
- Company name, tax number, the name of the person in charge, the plan you want (introductory, Agency 5, 10 or 50) and how many client sites you plan to start with.
- Refunds
- Within 14 days of the first paid payment, from your account email.
- Your account email, the payment date and, if you wish, the reason; giving a reason is not required.
- Personal data (KVKK)
- Requests about the rights described in the privacy notice.
- The kind of request (information, correction, deletion and so on). Write from your account email so we can confirm the request is yours.
How an agency application works
- You write to this address with the details above.
- We check the company name, the tax number and the person in charge; the result is announced within 2 business days.
- If your application is approved you get access to the agency portal and can start with the introductory plan for the first three months.
The introductory plan is given once per agency (tax number); when it ends you move to Agency 5, 10 or 50, or the plan ends.
Company details
- SpectraSEO
- SPECTRA BİLGİ TEKNOLOJİLERİ SAN. VE TİC. LTD. ŞTİ.
- Address
- Aydıntepe Mah. Gülle Sk. No:14 Kat:2 Daire:5 Tuzla/İstanbul
- MERSIS no
- 0781103665900001
Before you write
Most questions are already answered on the site. Look at the frequently asked questions and the pricing page first: approval and undo, the limits of the Pixel and the WordPress plugin, credits, refunds and phone verification are written there. If your question is not one of them, put the matching topic in the subject of your email so it reaches the right person sooner.
Frequently asked questions
Does SpectraSEO change my site without my approval?
No. No fix you have not approved is written to your site.
Can I undo an applied change?
Yes. The WordPress plugin has an "Undo all" action; if you remove the Pixel or disconnect the channel in the panel, applied changes disappear from the output.
What can the Pixel not fix?
The Pixel corrects the page output as it is displayed and does not write to your source code; because it runs in the browser, browsers that do not run JavaScript may not see the changes. Server-side fixes such as redirects and writing files do not exist in any channel yet (planned).
What is in the free plan?
1 site and 100 pages per scan. Scanning, the score and applying fixes you approve are included; AI fixes are not.